# Login error on a new account?

**URL:** <https://community.palantir.com/t/login-error-on-a-new-account/920>\
**Category:** Ask the Community\
**Tags:** authentication\
**Created:** [August 2, 2024, 9:16pm UTC](https://community.palantir.com/t/login-error-on-a-new-account/920 "2024-08-02T21:16:34Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![551b1efa5071c1b61d4c](https://yyz1.discourse-cdn.com/palantir/user_avatar/community.palantir.com/551b1efa5071c1b61d4c/32/1035_2.png) [@551b1efa5071c1b61d4c](https://community.palantir.com/u/551b1efa5071c1b61d4c)\
**Post date:** [August 2, 2024, 9:16pm UTC](https://community.palantir.com/t/login-error-on-a-new-account/920/1 "2024-08-02T21:16:34Z")

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![loginerror](https://canada1.discourse-cdn.com/palantir/original/2X/e/eb32c774b9f1337a78c2ac7e5c20f433c441d6c6.png)  
Anyone else get the error: Login Error

Login failed as a suitable authentication provider could not be located. Please contact your administrator for further assistance.

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**Author:** ![sandpiper](https://yyz1.discourse-cdn.com/palantir/user_avatar/community.palantir.com/sandpiper/32/273_2.png) [@sandpiper](https://community.palantir.com/u/sandpiper)\
**Post date:** [August 7, 2024, 7:12am UTC](https://community.palantir.com/t/login-error-on-a-new-account/920/2 "2024-08-07T07:12:40Z")

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This error occurs when the domain part of the username typed in the Foundry login screen does not match any of the “Allowed email domains” for any of the authentication providers configured in [Control Panel](https://www.palantir.com/docs/foundry/authentication/overview/) for the enrollment.

![user's email must match an allowed](https://canada1.discourse-cdn.com/palantir/original/2X/5/5029d5cf79b59b9ea4aea83c335f051e9786ce23.png)

Please double-check that the username (most importantly, the username’s domain component) that you typed is correct. If it’s definitely correct and you’re still getting this error, you should reach out to your enrollment’s administrator and ask them to update the “Allowed email domains” for the relevant authentication provider as necessary.

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**Author:** ![malbin](https://yyz1.discourse-cdn.com/palantir/user_avatar/community.palantir.com/malbin/32/2_2.png) [@malbin](https://community.palantir.com/u/malbin)\
**Post date:** [August 7, 2024, 7:57am UTC](https://community.palantir.com/t/login-error-on-a-new-account/920/3 "2024-08-07T07:57:34Z")

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If this is happening on a newly created Dev Tier account and you can’t access your stack please contact Support here: [https://www.palantir.com/aip/support/](https://www.palantir.com/aip/support/)

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**Author:** ![system](https://yyz1.discourse-cdn.com/palantir/user_avatar/community.palantir.com/system/32/3_2.png) [@system](https://community.palantir.com/u/system)\
**Post date:** [January 14, 2025, 8:30pm UTC](https://community.palantir.com/t/login-error-on-a-new-account/920/4 "2025-01-14T20:30:43Z")

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**Author:** ![system](https://yyz1.discourse-cdn.com/palantir/user_avatar/community.palantir.com/system/32/3_2.png) [@system](https://community.palantir.com/u/system)\
**Post date:** [July 4, 2025, 6:38am UTC](https://community.palantir.com/t/login-error-on-a-new-account/920/5 "2025-07-04T06:38:35Z")

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**Author:** ![system](https://yyz1.discourse-cdn.com/palantir/user_avatar/community.palantir.com/system/32/3_2.png) [@system](https://community.palantir.com/u/system)\
**Post date:** [September 17, 2026, 3:58pm UTC](https://community.palantir.com/t/login-error-on-a-new-account/920/6 "2026-09-17T15:58:00Z")

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