Hello all!
It seems like we have a couple of automate executions that are stuck in the queue that seem to be impacting the overall performance of the automate. This one has been stuck for longer than 12hrs. Has this happened to anyone else? Anything we can do to cancel individual executions?
Just conscious I might be missing something before reaching out to Palantir support.
Hey! Stuck executions piling up in the queue is a known scenario, and there are a few things you can check.
Quick context on the limits: Automate executions are supposed to time out after 45 minutes in the execution queue, with a 4-hour cap on event runtime (docs). If something’s been sitting > 12 hours, that timeout isn’t firing for some reason, which usually points to one of these:
“Queue effect executions” is enabled on the Condition tab. With this on, events run strictly serially so one slow event will block everything behind it. If you don’t actually need ordering guarantees, turning it off avoids this whole pile-up. (docs)
Internal parallelism cap hit by a burst of triggers, same symptom (everything queues behind the slow ones), but resolves on its own once the head-of-line drains.
The execution itself is stuck, in which case the 45-min queue timeout never trips. That’s the case where you actually need manual intervention.
You can cancel individual executions, but there is no bulk-cancel, unfortunately:
Open the automation → History view.
Click the stuck execution to open its sidebar.
Hit the red Cancel button.
That only cancels the one execution you’ve selected, not the whole automation. The button is disabled if the execution is already cancelled/completed, or if it’s still computing the input set.
Hey! Thanks for the reply. The screenshot I shared shows the view on the Automate’s history, and a red Cancel button is nowhere to be seen…
If you scroll to past automations are you able to find the first one that got stuck in this state? Also has this automate worked in the past? If you are able to check earlier instances they may allow you to cancel them. Again, cancelling depends on the state the automate is at
