How to create AIP Logic Function that performs action on more than 1 object

maddyAWS · June 7, 2024, 8:39pm

Im writing a AIP logic function that does the following

Get list of all complaints related to a topic from complaints object
Find all specialist who are experts in that specific top using a search object query and link traversal
Then I query the calender for the N specilaist to find of if there is a timeslot where they can work on the complaint
Once I found the specialist and the time, I need to create two objects in two diffent object types 1/Trouble Ticket 2/ individual schedule. I created Action on these two differnt object types.

Based on my understanding, to persist records that are created using AIP logic where we are creating completely new records, we need to write a action on the object and then call the action Via workshop to trigger the action which in inturn persist the ontology edits.
But in my case my AIP logic is supposed to edit two ontology object types.

Does this mean I need to create action on two diffrent objects ? Not clear how to achive this where I Can create a Workshop app that I can use to edit two objects using AIP logic.

ashankar · June 13, 2024, 10:47pm

The “Make Ontology edits using Logic functions” section of the documentation should help here!

There are three different Actions in the set up you described:

The Action that is backed by the Logic function you published.
The “create specialist schedule” Action.
The “assign specialist to ticket” Action.

Your Logic function can have two “Apply Action” blocks that calls (2) and (3). For it to show up as an Action you can use in Workshop, OSDK, and other places in the platform, you need to add (1). The documentation link walks through an example of this.