Moving Workshop App between 2 Foundry platforms

Hi everyone,

I’m looking for some guidance on how to migrate or replicate a Foundry application from one environment to another.
I’m not a technical user—I work mostly on the functional/business side—so I’d really appreciate a clear explanation of the steps involved, and whether there are tools or best practices I should follow.

Here’s what I’ve done so far:

  1. I have enabled both DevOps and Marketplace in both environments.
  2. I was able to download an application from the source environment.
  3. But when I try to upload the app to the target environment, I get this error:

Failed to upload products (error: publicKeyNotRecognized)

At this point I’m not sure if I’ve missed a step, if there’s something wrong with the way the environments are configured, or if some technical setup is required that I’m unaware of.

Could anyone help me understand:

  • What’s the correct way to move applications between environments?
  • Are there prerequisites I need to check (e.g. permissions, compatibility, file structure)?
  • Is this something I can handle myself via DevOps/Marketplace, or should I involve an admin/engineer?

Thanks in advance for your help!

Best,
Aldo