Not able to add new passkeys

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1

I am not able to add new passkeys. When I clicked on “Add a passkey”, it’s prompting me to reauthenticate and reauthentication resulting a new foundry window. Looks like a redirection issue.

2

Hello,

Adding a 2nd passkey requires a recent login, which is why it’s taking you through the authentication flow. Normally at the end of that flow you should be able to register a new passkey.

If this is not working, could you please file a ticket via our support mechanisms with as much context as you can provide (browser, knowing what part of the redirection isn’t working would be useful, etc.).

Best,

Nicolas

3

Just to add on to the above - you can retry after clearing the cookies or in incognito too.

If that doesn’t work, please raise a ticket to us via the Issues application.

4

Issue is resolved for me. Looks like some kind of slowness issue. It is taking a lot of time when I scan QR code using mobile camera, it takes a lot of time to identify.

1 Like
5

Issue is with Linux boxes. I have Linux desktop OS, where it just stuck in “connecting” step after I scan QR code using mobile camera. It works fine when I am on Windows.