I want to increase the size of workshop comment widget to 20k characters as I’m getting error when it is more than 10k. Is this possible?
Based on the currently available functionality, the 10,000-character limit appears to be a platform-level constraint rather than a configurable setting within the Workshop Comments widget. As a result, there is no documented self-service option to increase the limit to 20,000 characters.
Recommended Approach
If your business process requires larger comment entries, submit a support request detailing:
- The business use case
- Expected text length requirements
- Impact of the current limitation
- Any compliance, audit, or record-retention considerations
Support teams can assess whether alternative solutions, enhancements, or exceptions are available.
Potential Workaround
If the primary need is to capture extensive free-form text rather than facilitate threaded discussions, consider storing the content as structured data instead of comments:
- Create a dedicated object type (for example, Extended Note) with a long-text property to hold the content.
- Configure an Action that creates or updates these objects using a multi-line text field.
- Expose the Action in Workshop through a button or form.
- Display the stored content using an object view, object table, or other visualization component.
This approach allows users to enter and manage longer text entries that may exceed the Comments widget limitation.
Considerations
While this solution supports larger text volumes, it does not provide the collaboration features commonly associated with comments, such as:
- Threaded conversations
- Replies
- User mentions
- Notifications
- Discussion-oriented workflows
Therefore, it is best suited for capturing lengthy notes, analyses, business justifications, or documentation rather than collaborative discussions.
Recommendation: Open a support ticket to confirm whether the character limit is configurable and to discuss potential alternatives based on your specific requirements.